General ServicesFacility Management
Facility Management
Audit Report Application
Digitize your facility audits. Multi-technical maintenance, services, spaces - complete checklist, photos, PDF report.
Free 7-Day TrialAreas Covered
Multi-Technical
HVAC, electrical, plumbing, fire safety.
Multi-Service
Cleaning, landscaping, reception.
Spaces
Offices, meeting rooms, common areas.
Security
Access control, CCTV.
Mobility
Parking, fleet, charging stations.
Environment
Waste, energy, CSR.
Checkpoints
Contracts
SLA, KPI, penalties, reviews.
Providers
Evaluation, quality, deadlines.
Budget
Costs, savings, optimization.
Performance
Service rate, user satisfaction.
CMMS
Tickets, response time, closure.
Compliance
Regulatory, certifications.
Features
FM Checklist
Checkpoints by domain and provider.
Field Photos
Visual documentation of findings.
Deviations
Non-conformities, action plans.
Scoring
Provider and service ratings.
Offline Mode
Audit anywhere on site.
PDF Report
Summary for steering committee.
Frequently Asked Questions
What is Facility Management and what services does it cover?+
Facility Management (FM) is the integrated management of services for buildings and their occupants (EN ISO 41011:2017 standard). It covers: hard services (technical maintenance — HVAC, electrical, plumbing, elevators) and soft services (cleaning, security, reception, catering, landscaping, waste management, mail). FM can be in-house or outsourced (single-service, multi-service, or Total Facility Management — TFM).
What KPIs to use for measuring Facility Management performance?+
Technical KPIs: equipment availability rate (>98%), average response time to intervention requests, preventive vs corrective maintenance ratio (target >70/30), energy consumption per sqm (kWh/sqm/year). Service KPIs: occupant satisfaction (annual survey, target >80%), first-time resolution rate, complaint processing time. Financial KPIs: cost per sqm/year, budget adherence, FM staff to managed area ratio.
What is the EN ISO 41001 standard for Facility Management?+
ISO 41001:2018 is the first certifiable standard for FM. It defines the requirements for an FM management system: organizational context and stakeholders, leadership and FM policy, planning (risks and objectives), support (resources, competencies), operations (service delivery, supplier management), performance evaluation, and continual improvement. It follows the HLS structure common to ISO standards.
How to audit a building's technical installations?+
The technical audit covers: HVAC (equipment condition, performance, regulatory compliance — periodic boiler and air conditioning inspections), electrical (NFC 15-100 compliance, switchboard condition, lighting), plumbing (network condition, Legionella), fire safety (fire safety system, smoke extraction, extinguishers), elevators (maintenance contract, five-year inspection), roof and waterproofing, facades. The report prioritizes actions by urgency level: safety > regulatory > preservation > comfort > aesthetics.
What is the tertiary decree and how does it impact FM?+
The tertiary decree (decree no. 2019-771 — Eco Energy Tertiary scheme) mandates energy consumption reduction for tertiary buildings >1,000 sqm: -40% by 2030, -50% by 2040, -60% by 2050 (vs reference year). The Facility Manager is on the front line: implementing sub-metering, BMS/BAS management, HVAC optimization, occupant awareness. Consumption data must be declared annually on the OPERAT platform (ADEME).